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Influence of service request process and quality on retention in after-sales of luxury car segment with a mediating effect of trust & commitment
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| dc.contributor.author | Naru, Rakesh | |
| dc.date.accessioned | 2023-02-21T07:56:01Z | |
| dc.date.available | 2023-02-21T07:56:01Z | |
| dc.date.issued | 2021-10 | |
| dc.identifier.citation | Under the guidance of Dr. Arvind Kumar Jain, Sr. Associate Professor, UPES | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/4069 | |
| dc.description | Thesis submitted in partial fulfillment of the requirements for the award of the Degree of Doctor of Philosophy (Marketing Management) | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | College of Management and Economic Studies, UPES, Dehradun | en_US |
| dc.subject | Thesis | en_US |
| dc.subject | Business Administration | en_US |
| dc.subject | Marketing Management | en_US |
| dc.subject | Customer Service and Satisfaction | en_US |
| dc.subject | Luxury Car Industry | en_US |
| dc.title | Influence of service request process and quality on retention in after-sales of luxury car segment with a mediating effect of trust & commitment | en_US |
| dc.type | Thesis | en_US |
