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Influence of service request process and quality on retention in after-sales of luxury car segment with a mediating effect of trust & commitment
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Influence of service request process and quality on retention in after-sales of luxury car segment with a mediating effect of trust & commitment
Naru, Rakesh
URI:
http://hdl.handle.net/123456789/4069
Date:
2021-10
Description:
Thesis submitted in partial fulfillment of the requirements for the award of the Degree of Doctor of Philosophy (Marketing Management)
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