Influence of service request process and quality on retention in after-sales of luxury car segment with a mediating effect of trust & commitment

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dc.contributor.authorNaru, Rakesh
dc.date.accessioned2023-02-21T07:56:01Z
dc.date.available2023-02-21T07:56:01Z
dc.date.issued2021-10
dc.descriptionThesis submitted in partial fulfillment of the requirements for the award of the Degree of Doctor of Philosophy (Marketing Management)en_US
dc.identifier.citationUnder the guidance of Dr. Arvind Kumar Jain, Sr. Associate Professor, UPESen_US
dc.identifier.urihttp://hdl.handle.net/123456789/4069
dc.language.isoenen_US
dc.publisherCollege of Management and Economic Studies, UPES, Dehradunen_US
dc.subjectThesisen_US
dc.subjectBusiness Administrationen_US
dc.subjectMarketing Managementen_US
dc.subjectCustomer Service and Satisfactionen_US
dc.subjectLuxury Car Industryen_US
dc.titleInfluence of service request process and quality on retention in after-sales of luxury car segment with a mediating effect of trust & commitmenten_US
dc.typeThesisen_US

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