Measurement of service quality gap in petro retail in India: a bilateral approach to bridge expectation & experience

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dc.contributor.authorPurohit, Santanu
dc.date.accessioned2026-09-10T12:55:59Z
dc.date.issued2024-08
dc.descriptionThesis submitted in partial fulfillment of the requirements for the award of the Degree of Doctor of Philosophy in Management
dc.identifier.citationUnder the guidance of Dr. Arvind Kumar Jain, Sr. Associate Professor, Marketing, School of Business, UPES
dc.identifier.urihttps://dr.ddn.upes.ac.in/handle/123456789/4554
dc.language.isoen
dc.publisherSchool of Business, UPES, Dehradun
dc.subjectThesis
dc.subjectBusiness Administration
dc.subjectOil and Gas Management
dc.subjectPetro Retail Management
dc.subjectService Quality Measurement
dc.subjectMarketing Management
dc.titleMeasurement of service quality gap in petro retail in India: a bilateral approach to bridge expectation & experience
dc.typeThesis

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