Service quality measurement in multispecialty hospitals in India: a dyadic approach

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College of Management and Economic Studies, UPES, Dehradun

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Thesis submitted in partial fulfillment of the requirements for the award of the Degree of Doctor of Philosophy (Marketing Management)

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Under the guidance of Dr. Arvind Kumar Jain, Sr. Associate Professor, UPES ; Dr. Hiranmoy Roy, Sr. Associate Professor & Dr. Vimal Pant, Associate Professor, NIFTEM

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