Please use this identifier to cite or link to this item: https://dr.ddn.upes.ac.in//xmlui/handle/123456789/2607
Title: Training needs assessment of frontline managers: a case of power distribution companies in central India
Authors: Vishwakarma, Suresh
Keywords: Management
Human Resource Development
Issue Date: Dec-2016
Publisher: UPES, Dehradun
Abstract: Reforms in the Indian power sector have brought major changes to the sector's operating environment. It has led to commercial approach, setting up of independent regulators, restructuring, and privatization in the sector. Vertically integrated State Electricity Boards (SEBs) have been unbundled into separate power generation, power transmission, and power distribution companies (DISCOMs). Subsequent to reforms, there have been changes in the work orientation, and emergence of many new technologies and commercial practices, in which DISCOMs’ manpower is not trained. This has resulted in performance deficiency and reduced customer satisfaction. Frontline managers, posted in the field offices, act as an inter-face between customers and DISCOM. They use most of the technologies and practices. However, their skills need to be updated and polished to ensure efficient operations and quality customer services. Against this backdrop, the researcher wanted to probe, whether or not the frontline managers are adequately updated with these new technologies and practices. For this, the researcher has studied as to how the training needs of frontline managers are determined at the power distribution companies. The business problem of the present study is - Inadequate training of frontline managers at Indian DISCOMs in new technologies and commercial practices is resulting in inefficient operations.
URI: http://hdl.handle.net/123456789/2607
Appears in Collections:Thesis

Files in This Item:
File Description SizeFormat 
01_title.pdf55.39 kBAdobe PDFView/Open
02_acknowledgement.pdf82.77 kBAdobe PDFView/Open
03_declaration.pdf19.49 kBAdobe PDFView/Open
04_certificate.pdf186.98 kBAdobe PDFView/Open
05_contents.pdf184.16 kBAdobe PDFView/Open
06_executive summary.pdf227.11 kBAdobe PDFView/Open
07_list of symbols and abbreviations.pdf207.1 kBAdobe PDFView/Open
08_list of figures.pdf57.58 kBAdobe PDFView/Open
09_list of tables.pdf308.53 kBAdobe PDFView/Open
10_chapter1.pdf1.7 MBAdobe PDFView/Open
11_chapter2.pdf2.14 MBAdobe PDFView/Open
12_chapter3.pdf1.56 MBAdobe PDFView/Open
13_chapter4.pdf2.01 MBAdobe PDFView/Open
14_chapter5.pdf2.73 MBAdobe PDFView/Open
15_chapter6.pdf4.17 MBAdobe PDFView/Open
16_chapter7.pdf1.8 MBAdobe PDFView/Open
17_references.pdf2.48 MBAdobe PDFView/Open
18_appendices.pdf909.2 kBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.