Indian e-commerce industry – Regulations & implications during covid-19

Abstract

As the e-commerce enters every household in across the globe the further growth potential and regulatory demands arise to make this more safe and secured. B2B e-commerce reaching $7.7trillion in 2017; is twice the bigger than the B2C market across the globe. The global e-commerce report 2021 showed the Latin American market grew by 36.7% where Middle East & African markets grew by 19.8% which indicates that pandemic was like a boon in curse in the e-commerce industry. The paper studies the e-commerce industry across the globe and Indian e-commerce market as well which is expected to grow manifolds up to US$ 200 billion by 2026 from the 2017 data of US$ 38.5 billion. The internet penetration and usage of mobile phone has triggered this progression. Research methodology includes secondary data research which identifies & analyses major threats and legal protection to consumers in online shopping. As online shopping entered people's lives many people are enjoying the simplicity and its benefits; however the new e-Commerce approach also violates the rights of Internet consumers. In online shopping most consumer rights have been violated and infringement of these rights is not adequately protected in any Indian law. The authors would analyze a number of Indian laws to protect consumers in the Cyber ​​world. The authors would also discuss the relevance of the Consumer Protection Act, 2019 and the United Nations Commission on International Trade Law (UNCITRAL) established by the United Nations General Assembly in 1996, adopted the Model Law of Electronic Commerce in 1966.