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Issue DateTitleAuthor(s)
2021-08Service quality measurement in multispecialty hospitals in India: a dyadic approachUpadhyai, Raghav
2022-08Exploring factors affecting the adoption of MOOC in generation Z using extended UTAUT2 modelMeet, Rakesh Kumar
2021-10Influence of service request process and quality on retention in after-sales of luxury car segment with a mediating effect of trust & commitmentNaru, Rakesh

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